It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow at least two full working days before collecting your repeat prescription from your nominated pharmacy. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.
Repeat Prescription Requests
- Patient access, once you have registered for this service, this allows you to request your Repeat Prescription wherever you can connect to the internet. This could be either desktop or mobile app. Patient access is a 24 hour online service
- Requests can be left on our answering service (0141 414 6600, option 3) which is available 24 hours a day seven days a week.
- Requests can be made by using the script counterfoil or by a note – sent by post (see below).
- PLEASE DO NOT ATTEND THE PRACTICE IN PERSON TO ORDER A PRESCRIPTION
- Please do not contact the Practice to inquire if your prescription is ready for collection
You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post. (Please allow extra time for any possible delays with the postal service).
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
Confirming if your Repeat Prescription is ready
Please do not phone to confirm if your prescription is ready. All repeat medication requests made, are available for collection after two full working days. Non-repeat medication (acute) requests are not automatically issued, you will be notified if your request has been declined. This may require you to make an appointment to see your Doctor to further discuss your request.
The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests) – These requests can now be left on our 24 hour answering machine
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
At the time of receipt of your medication requirements the Practice should also receive this information electronically.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
Additional Requests of Repeat Medication
A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-
“If a patient intends to go away for a longer period(than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”
Where ongoing medical attention is not necessary, the patient may be given a private prescription.